Respectful
We respect the individuals we help in their current situation. This applies to debtors who we advise on how to handle their bad debt, customers who rely on Collectia to help them collect their debt and our employees to whom Collectia provides a positive work environment built on trust, equality, and diversity.
Passionate
The employees of Collectia are dedicated and passionate. They devote themselves to their work and are enthusiastic. We want our customers to feel our commitment and therefore it is of great importance to train employees to develop the right attitude and approach.
Transparent
This is a very important value for Collectia. We manage your money and customer relationships, and therefore honesty is really important to us. We are honest in everything we do, so there is complete transparency for our clients, employees, and shareholders.
Innovative
We evaluate our processes and systems continuously. We are curious to find new and better approaches, to think differently and to be at the forefront of new trends. It shows in the way we work with data and process digitalization, as well as our ongoing optimization efforts.